Most people think letting agents spend their days simply opening doors and handing over keys.
But after spending the day with Debra Lavender, Senior Property Consultant at Address Properties, it’s safe to say the role involves a lot more than that.
From lettings and property viewings to sales enquiries, tenant communication, landlord updates, and managing busy schedules across Liverpool, no two days ever look the same and many of our landlords already know just how much Debra does behind the scenes.
“Everyone thinks we just open doors all day…”
One of the first questions we asked Debra was whether the stereotype about letting agents is actually true.
Safe to say… not quite.
Between arranging viewings, speaking with tenants, handling property enquiries, supporting landlords, coordinating maintenance, and managing sales properties, the day moves quickly.
And according to Debra, the role definitely runs on coffee too.
“A lot of coffee is involved.”
More Than Just Lettings
While many people know Debra through our lettings department, she also looks after sales properties across Liverpool, helping vendors market and manage their homes while guiding buyers through the process.
That balance between lettings and sales means she sees the Liverpool property market from every angle from rental demand and tenant expectations to buyer interest and property presentation.
Whether it’s a student property in Kensington, a professional apartment in the Ropewalks, or a residential sale in South Liverpool, the approach is always the same: making sure every property is presented properly and every client feels supported throughout the process.
“No two viewings are ever the same.”
One thing that became clear throughout filming was just how people-focused the role really is.
Every viewing is different. Every tenant notices different things. Every buyer asks different questions.
And according to Debra, first impressions matter more than most people realise.
“People decide how they feel about a property almost straight away.”
That’s why presentation plays such a huge role in both lettings and sales.
Professional photography, videography, online viewings, strong marketing, and local knowledge all help make properties stand out in a competitive Liverpool market.
The Best Part of the Job
When we asked Debra what the best part of the role is, the answer came back to people.
Helping someone find the right home. Supporting landlords through the process. Seeing a property successfully let or sold after weeks of preparation.
That’s the part of the job that matters most.
And for many of our landlords reading this, it’s probably one of the reasons you’ve enjoyed working with her over the years.
A Team That Works Behind The Scenes
At Address Properties, we know successful property management and sales don’t happen by accident.
Behind every viewing, enquiry, tenancy agreement, and property listing is a team working hard to keep things moving smoothly.
From lettings and property management to residential sales, our team works across Liverpool every day helping landlords, tenants, buyers, and vendors navigate the market with confidence.
And if you’ve enjoyed working with Debra and the wider Address Properties team, we’d always appreciate you recommending us to anyone looking for support with their property journey.